Your sales front.
Answered. Chased. Booked.

Every enquiry answered in minutes. Every quote chased. Every customer looked after. In your name.

One number in writing. Nothing to install.

Lost leads.Poor follow-up.

Knowledge base
live · Malta

06It all runs on what you told us. Your prices, your answers.

From your discovery call
Do you work Saturdays?
Yes, until 1pm. Fittings only on weekdays.
How much is a kitchen?
We quote after a free site visit. Most are €6,000 to €12,000.
Do you take the old one out?
Yes. Removal and disposal are included.
How long does it take?
Three to four weeks from the visit to the last tile.
Your name

“It’s Maria from your business.” Never “on behalf of”.

No AI voice

A machine may remind. Only a person may persuade.

EU data

In our database, in the EU. Every use named.

One per town

We never sell for your competitor.

78%
of buyers choose the first reply
< 5 min
our reply time, every channel
4
touches on every quote
8 to 8
seven days a week
01.

Every enquiry answered in minutes.

Phone, WhatsApp, email, web form. A person answers as your business, eight to eight, seven days.

“Most buyers go with the first business that replies. Not the cheapest. The first.”

Read more
the first five minutesbuyers who choose the first reply78%chance of reaching them after an hour1 in 10
02.

Every quote chased. On a rail.

Day two, five, nine, fourteen. A person on every touch. Then a date to come back.

“Most quotes are not lost. They are abandoned. The rail removes the decision.”

Read more
messageday 2callday 5messageday 9callday 14answer
03.

We learn your business first.

A discovery session, on a call or a voice note. It becomes your knowledge base. The desk works from it.

“What customers ask, what they push back on, prices, technical Q&A. In your words.”

Read more
your voice note · 12 minWhat they askObjectionsPrices · lead timesTechnical Q&Athe knowledge base · read by every caller
04.

One page. Every Monday.

Leads in, replied, booked, won, lost. And why, in the customer’s words.

“After a month you know exactly what to fix.”

Read more
Monday · week 4Leads42Replied42Qualified27Booked19Won11Lost8lost: price 4 · timing 3 · went elsewhere 1
How it works

Five steps. Thirty days.

01
One call. One map.

Twenty minutes. How enquiries reach you today, and what happens after.

02
Discovery. Your knowledge base.

You talk us through the business. Even as a voice note. We turn it into the desk’s playbook.

03
Connect the channels.

Phone, WhatsApp, inbox, form, diary. Live in two to five days.

04
We work the pipeline.

Replies, chasers, bookings, callbacks. One page every Monday.

05
One page, every Monday.

Leads, replied, booked, won, lost. And why, in the customer’s words.

Six jobs. One desk.
Every one, in your name.

  • the first five minutesbuyers who choose the first reply78%chance of reaching them after an hour1 in 10
    Speed to lead

    A reply in minutes. Any channel.

    Ends: Leads that ring the next business.

  • messageday 2callday 5messageday 9callday 14answer
    Follow-up

    Every quote chased until there is an answer.

    Ends: The quote nobody mentioned again.

  • enquiriesreplied in minutesqualifiedbooked
    Qualification

    Budget, timing, fit. Asked your way.

    Ends: Hours with tyre-kickers.

  • MonTueWedThuFriSatconfirmed the day before · cancelled slots refilled
    Appointment setting

    Straight into your diary. Confirmed.

    Ends: The back-and-forth on slots.

  • “Hi, it’s Maria from your business.”a person · your name · never ‘on behalf of’“Thursday morning works. See you then.”booked · confirmed by text the day before
    Reactivation

    Past customers called with a reason. Monthly.

    Ends: Customers never asked again.

  • Monday · week 4Leads42Replied42Qualified27Booked19Won11Lost8lost: price 4 · timing 3 · went elsewhere 1
    The Monday Number

    One page a week. Won, lost, and why.

    Ends: Not knowing what happened.

The sliders

What you lose now. What the desk adds.

Rough numbers. Move the sliders to yours.

Assumes three in ten answered enquiries become a sale, and the desk wins back seven in ten of the ones you lose now. Your first Monday Number replaces these guesses.

Lost a month, now€2,160
Lost a year, now€25,920
Won back with the desk, a month€1,512
€18,144 a year

For a price on this volume, talk to our sales team.

Talk to our sales team
The structure

One front. Three parts.

Every business gets the same structure. The words and the rules are yours.

01
The front

Where enquiries land.

  • ✓Every channel into one desk
  • ✓A person in minutes
  • ✓Three questions, then a booking
02
The follow-through

Where sales are actually won.

  • ✓Day two, five, nine, fourteen
  • ✓Every quote to an answer
  • ✓No-shows rebooked, customers called back
03
The record

What you see, and what the desk works from.

  • ✓The knowledge base, from discovery
  • ✓One page every Monday
  • ✓Your portal, live
The whole experience

Sales is not the pitch. It is everything around it.

The first reply. The questions. The booking. The follow-up. The call after the job. Every step is part of the sale, and every step is a person in your name.

Before

The first reply, in minutes. Three questions. A booking in your diary.

During

The quote sent in your voice. Chased on a rail until there is an answer.

After

A check-in. A review ask. A call when they are due again.

Questions

Asked first.

Do customers know they are not talking to my team?+

They talk to a person who answers as your business. We never say we are an agency.

What do you need from us?+

Call forwarding, WhatsApp and inbox access, diary access, and twenty minutes.

How long does setup take?+

Two to five working days. Up to two weeks for several sites.

What is the discovery session?+

You talk us through your business: what customers ask, what they push back on, prices, technical questions. On a call or as a voice note. It becomes your knowledge base, which the desk works from.

Is this just answering the phone?+

No. The reply, the questions, the booking, the follow-up, the call after the job. The whole sale, in your name.

Do you use AI to call?+

No. A machine may send a reminder. Only a person makes a call that sells.

Which businesses?+

Owner-run, two to fifty staff, in Malta. One business per trade, per town.

Do you do cold calling?+

Only where it clearly fits, with scripts you approve, never with a machine.

Who are you?+

A trading name of Tminta Ltd, Malta. A small team of callers and one operator.

Let’s look at your sales front.

Twenty minutes with our sales team. We map how enquiries reach you, and what happens after.

In Malta. In your name. People, not bots.